Image courtesy of www.inquisitr.com
Let me share our unfortunate incident in paradise with you and your readers. I hope this serves as a warning to all your readers.
Upon arrival, our group saw a placard having the name of the guests held by the driver of this resort. The group was informed that the transfer was part of our package and that we should ride with him. The group cancelled its pre-arranged booking with a certain transport company and opted for a more comfortable ride with the resort driver. The European owner even went to pick up the group at the jetty port.
While asking the front desk about additional charges for transfers to Kalibo en route to Manila, the European owner told the group to pay for the earlier transfers. To cut the long story short, the resort staff made a mistake and even apologized over the phone and sent the organizer of the group an apology letter stating that they will waive all transport fees due to the miscommunication.
At the end of the trip, after settling the bill consisting of accomodation, food, massages, bar expenses, etc.- which amounted to more than 300,000 pesos, the owner demanded the group to pay the one way transfers amounting to less than 10,000 pesos. After a long, heated argument, explaining to him that it was his transport staffs fault, he let the group leave his resort right away. Pointing to the door, he said, "Thank you for cheating me a few thousands" the European owner said in front of his staff, other guests, and the kids.
The group gave them good business and he opted to be rude and unprofessional to his customers. By the way, he also reprimanded the kids for running around the beach with the resort's beach towels. We also noticed that he seemed friendlier to his American and European guests. Call it discrimination?
Yours truly,
Ann C.
